Refund policy

Return & Refund Policy

Last updated: July 2026

At Cooling Store, we want you to be completely satisfied with your purchase.

30-Day Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, products must:

• Be unused and in their original condition.
• Be returned with all original packaging and accessories.
• Include proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.

Email:
info@coolingstore.co.uk

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we made an error.